FreeSpinz Privacy Policy

At FreeSpinz, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at FreeSpinz collect, use, store and safeguard your information when you visit our website, create an account, or use our casino and sportsbook services. By using our platform, you agree to the practices described below.

Who We Are

FreeSpinz is operated by Pacific Odds S.R.L., registered in Costa Rica under registration number 3-102-934457, with its registered address at 3335 10th Avenue, Catedral District, San Jose, Costa Rica. Payment processing for Freespinz Casino is handled by Bee Dream Limited, registered in Cyprus under HE378199, located at Iphigenias 14, 3036 Limassol. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202510032-FI1, issued 16 October 2025.

Information We Collect

When you register for a FreeSpinz account or use our services, we collect several categories of information necessary to provide you with secure and compliant gaming services. Our Freespinz platform gathers this data directly from you and, where permitted, from third parties such as payment providers and identity verification partners.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather financial information, including deposit and withdrawal methods, transaction history, and payment account details
• We track your gaming activity, including games played, bets placed, bonuses claimed, and sportsbook wagers
• We record technical data such as IP address, device type, browser information, and login timestamps
• We request identity verification documents, including a government-issued ID, proof of residence not older than 90 days, and proof of ownership of your payment method, as part of our KYC process
• We may collect communication records when you contact our customer support team

How We Use Your Information

We at FreeSpinz use your personal data for legitimate business and legal purposes connected to operating our casino and sportsbook. Our use of your information is limited to what is necessary to deliver our services responsibly and in compliance with applicable regulations.

• We use your data to create and manage your FreeSpinz account
• We process your transactions, including deposits and withdrawals through our 39 supported payment methods
• We verify your identity and age to comply with our KYC and anti-money laundering obligations
• We personalise promotional offers, such as our welcome bonus and ongoing VIP Club rewards
• We monitor gaming patterns to support responsible gambling and detect suspicious activity
• We send service-related communications, including account updates, bonus notifications, and tournament announcements
• We analyse site usage to improve our games, sportsbook, and overall user experience

Legal Basis for Processing

We process your personal data based on several legal grounds. Our Freespinz Casino processes information where necessary to perform our contract with you, to comply with legal and licensing obligations, to protect our legitimate business interests, or where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time by contacting us at [email protected].

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our services effectively.

• We share data with payment processors, including Bee Dream Limited, to facilitate deposits and withdrawals
• We share information with identity verification providers to complete our KYC process
• We disclose data to regulatory authorities, including our licensor in Anjouan, when legally required
• We may share data with game providers such as Pragmatic Play, Evolution, NetEnt and others to deliver gameplay and track bonus eligibility
• We cooperate with law enforcement agencies when required by applicable law

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and licensing requirements. Where you request account closure, we may still retain certain records, such as transaction history and KYC documents, for the period required under our regulatory obligations.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights, and you can exercise them by contacting our support team.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing
• You have the right to request a copy of your data in a portable format
• You have the right to lodge a complaint with the relevant data protection authority

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and analyse traffic. For more detailed information, please refer to our separate Cookie Policy, which explains the types of cookies we use and how you can manage your preferences.

Security Measures

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our Freespinz systems use encryption, secure servers, and restricted access protocols to safeguard sensitive information, including your financial details and identity documents submitted during KYC verification.

Restricted Jurisdictions

Please note that we do not accept players from Austria, Belarus, Bulgaria, Comoros, Estonia, France, Germany, Israel, the Netherlands, North Korea, Portugal, Romania, Russia, Spain, Ukraine (including Crimea), the United Kingdom, the United States of America, and all FATF blacklisted countries. If you access our services from a restricted territory using a VPN, your account may be suspended, as the use of VPNs is not permitted on our platform.

Children's Privacy

Our services are intended strictly for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Freespinz after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team. We are available 24/7 via live chat, or you can email us directly at [email protected].